Underdog Serenity Care-Managed CIO-Managed IT Services.

Are you confused by all the Technology choices?

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Stressed User Waiting for Managed Service Support

Do You Fear the Unknown?

There are a lot of technology choices out there but not all of them play well with each other. So how do you know if the solution you need is right for you. More importantly will it work with what you have!

Making the Right Technology Choices

By not implementing the right technology or more importantly implementing the wrong technology can cause you significant loss and downtime.

Is your Company Practicing Good Cyber Hygiene?

 Cyber Hygiene is a good practice to keeping your computer systems clean which will reduce the risk of you being hacked, getting Viruses and spreading viruses to others. So what is considered Good Cyber Hygiene?

  • Patched Systems, a system that has all their security updates, software holes patched, drivers up to date. Make it much harder for hackers to find a way into your system

  • Computer Monitoring and event monitoring – a consistent watching of logs and behaviors of your computer can help you predict when something is not normal

  • Next Gen Business Class Antivirus. Antivirus is good but it’s your fathers antivirus and most are signature based antivirus which is an old and ineffective way of staying secure. Next Gen Antivirus uses machine learning to predict when something is a virus

  • Next Gen Business Class firewalls. All firewalls are not made equally, there are consumer grade firewalls that are not built to handle sensitive business traffic. Next Gen firewalls like the antivirus uses machine learning and go hand in hand with the antivirus to predict unwanted traffic and thus turning it away

This is just a start to good cyber hygiene, if you are not an IT professional you can’t possibly dedicate the time necessary to making sure you have good cyber hygiene. This is not a once and done practice, it needs to be done constantly. You need to have a professional that understands and practices Good Cyber Hygiene.

Leveraging Technology correctly, helps you stay competitive

Are you confused by all the Technology choices?

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So Many Choices?

It is said if you are not growing you are dying!



So Many Technology Choices what do I choose?



Do I use Cloud Technology?



Do I use On-Premise Technology



What is the Cloud?



Will it work with what I already have?

We don't have the Skills?

In the day and age of "Plug and Play" many small business tend to trust the Big Box Stores for their technology decisions.



Results in Poor Technology Decisions



Wasted hardware and software purchases



Increased Technology Incompatibility



Increase of Insecurity and Cyber Threats

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We are Here to Help!

Underdog Provides You a Peace of Mind



Properly configured and maintained Computers



Longer Lasting Equipment which results in less cost of equipment, licenses and software



Less Malware, Spyware and viruses’ and More Secure



Productive Employees because they get to focus on your business instead of IT



You stop worrying about how much downtime costs you and look at how much uptime is saving you!

We understand I.T. isn't your business and you don't know what you don't know

Underdog has the know how and the experience to providing solutions that make all the different parts of technology work together. When you hire Underdog Computer and Network Support we become an extension of your business your IT department we work on your behalf to give you the best technology solutions!

Underdog Serenity Care

Underdog Serenity Care is a combination of Security , computer maintenance and IT Support to provide a budget friendly way for your small business can change, compete and grow. We understand business need different levels of support below are our 3 popular plans. We don’t want you to sacrifice security so all our solutions start with security first!

Underdog Serenity Bronze



Security

Our Machine Learning antimalware software runs on each computer. The advantage of Machine Learning vs signature based is that the software is quicker at finding viruses, malware, spyware and more because it is constantly connected to our cloud controller the software is always up to date and helps protect against zero day threats.
DNS protection – an added service layer to protect the user from visiting malicious sites or going to unapproved company websites. Our DNS protection service will make sure each site is free of malware. With a constant updated database it is up to the minute protection. If it knows the website is known to have malware it will block it from your access. We can also customize content filtering which will allow or disallow users from browsing websites based on category or the type of content. Set the hours the rules are in place. Unlike other similar products this works both with http and https. Also the benefits is that if you have a remote workforce the rules still work both on premise and in the field



User Management

Our remote agent installs on each user’s computer that allows us to remotely connect when the user is having an issue. We can resolve 99.99% of problems remotely – as long as the computer boots and connects to the internet.
We also monitor 24/7 each computer for issues. Every time a problem is found a new ticket is created, if the problem cannot be self-remediated the ticket is escalated to a technician.



IT Support/Help Desk

Clients that Choose this Option do so because they don't have a lot of activity happening. So they choose to have on demand technical support. This doesn't make them any less of a client nor do we provide any less support. We are there when they need us

Underdog Serenity Bronze



Security

Our Machine Learning antimalware software runs on each computer. The advantage of Machine Learning vs signature based is that the software is quicker at finding viruses, malware, spyware and more because it is constantly connected to our cloud controller the software is always up to date and helps protect against zero day threats.
DNS protection – an added service layer to protect the user from visiting malicious sites or going to unapproved company websites. Our DNS protection service will make sure each site is free of malware. With a constant updated database it is up to the minute protection. If it knows the website is known to have malware it will block it from your access. We can also customize content filtering which will allow or disallow users from browsing websites based on category or the type of content. Set the hours the rules are in place. Unlike other similar products this works both with http and https. Also the benefits is that if you have a remote workforce the rules still work both on premise and in the field



User Management

Our remote agent installs on each user’s computer that allows us to remotely connect when the user is having an issue. We can resolve 99.99% of problems remotely – as long as the computer boots and connects to the internet.
We also monitor 24/7 each computer for issues. Every time a problem is found a new ticket is created, if the problem cannot be self-remediated the ticket is escalated to a technician.



IT Support/Help Desk

Clients that choose this option do so require minimal on-site support but love to have the option for remote support when requested. With Gold we provide unlimited remote support.

Underdog Serenity Platinum



Security

Our Machine Learning antimalware software runs on each computer. The advantage of Machine Learning vs signature based is that the software is quicker at finding viruses, malware, spyware and more because it is constantly connected to our cloud controller the software is always up to date and helps protect against zero day threats.
DNS protection – an added service layer to protect the user from visiting malicious sites or going to unapproved company websites. Our DNS protection service will make sure each site is free of malware. With a constant updated database it is up to the minute protection. If it knows the website is known to have malware it will block it from your access. We can also customize content filtering which will allow or disallow users from browsing websites based on category or the type of content. Set the hours the rules are in place. Unlike other similar products this works both with http and https. Also the benefits is that if you have a remote workforce the rules still work both on premise and in the field



User Management

Our remote agent installs on each user’s computer that allows us to remotely connect when the user is having an issue. We can resolve 99.99% of problems remotely – as long as the computer boots and connects to the internet.
We also monitor 24/7 each computer for issues. Every time a problem is found a new ticket is created, if the problem cannot be self-remediated the ticket is escalated to a technician.



IT Support/Help Desk

Clients that choose this option require a consistent presence of IT whether remotely or onsite. With Platinum we provide an all inclusive(unlimited) Onsite/Remote Support.
Generally Business that have at least 1 server and 10+ workstations choose this but it also depends on the type of business Law Firms and Accounting Firms usually fall in the category.



Cloud Backup

In addition to the services above we added 1 TB of Cloud Backup.



Technology Road Map

Quarterly we offer a technology review meeting and disaster recovery planning review.



Security Monitoring

We will monitor your physical network for any changes. We will get alerted whenever an unauthorized device enters the network.

Call Underdog Today! 570-634-5350

Want to Know More?


Disaster Recovery Planning


Cyber Security Threat Protection and Prevention


Underdog Serenity Care

Free Resources

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